Hööks ist the largest company in Scandinavia selling items for horses, riders and dogs. The company was founded in 1976 an today (november 2011) we have mailorder and 30 shops. We are certified members of the mailorder associations in Sweden, Norway, Denmark and Finland. (100)

If you do not find the information you are looking for, you are welcome to contact customer services. Call weekdays between 8.30 and 16.30 (GMT +1) to speak to a member of our team. At all other times your call will be taken care of by our automated answering service. E-mail questions concerning purchases/orders will receive a response within 24 hours Mon-Fri.
Phone: +46 (0)33 20 51 40
E-mail: order@hooks.se (101)

Shop for more than EUR 300 and we will pay for delivery! (102)

A delivery/shipping charge (currently EUR 9,50) is added to the order.
Free delivery if you spend over EUR 300.
Paying via a payment card, you will not be charged any exra costs.
The shipping charge is only incurred once per order, regardless of the number of packages.
Unfortunately we cannot dispatch orders under EUR 50. The minimum amount for backorders is EUR 100. (103)

We try to offer you an equivalent item on approval if any item you have ordered is sold out. If you are not satisfied, please send this back at our expense.
We reserve the right for small changes to colour, model and similar that the manufacturer has made since the item was published on our website. (104)

You can pay for your order in the following way:
• Payment card (105)

Method of payment: Payment card
A delivery/shipping charge (EUR 9,50) will be added to all orders under EUR 300. No other costs will be incurred.
When you confirm your order, your details will be sent to our partner, DIBS Payment Services AB, to check the validity of the card. DIBS Payment Services AB is PCI certified.
When we deliver your goods, the money will be withdrawn from your account, not before. However, the amount will be reserved and cannot be used against any other purchase. If for any reason we cannot dispatch your order within the time period set by your card issuer, the reserved amount will be released. Transfers will be carried out using SSL encryption. We do not save/process any card numbers or CVC numbers in our customer register.
We accept Visa and MasterCard. We do not accept American Express and Diners.
Your payment is secured through DIBS.
Your card number will be encrypted and sent to the bank.
Shop owners do not have access to your card details or bank account.
DIBS uses SSL encryption, which is the industry standard for secure card payments. (1051)

If the product you have ordered is in stock, we will dispatch it within three working days. Delivery times during peak season (January-February and July-August) More details under "Transport".
If a product is temporarily out of stock, we will monitor deliveries for you, and deliver it later at no extra cost (applies to products valued above EUR 100).
(107)

All products that are sent to you are insured for transport. If you discover any damage on delivery, you should report it then and there.
If you only notice the damage once you have returned home and opened the package, you should report the damage using the "damage notification" printed on the back of the invoice.
We will cover the transport risk in deliveries from our warehouse. You cover any transport risk for any returns. (108)

All our parcels are shipped with TNT (or DHL in Germany). We will pack and dispatch your parcel within three weekdays. Se the list below for number of days estimated for transportation. You can always track your shipment on the website of TNT (or DHL for Germany) by using the parcel id (this will be shown if you log in on "My Pages"). (1081)

When you buy products from www.hookseurope.com you will receive a preliminary order confirmation. Once your order is processed and added to our order management system, a final order confirmation is sent via e-mail.

By creating an account in My Pages, you can log in whenever you want to see your current and any previous orders. You can also track your package using tracking ID. Please contact Customer Services for all other queries. (109)

You are entitled to claim a defective item, on the condition that the product was defective at the time of delivery. We would encourage you to claim immediately upon discovery of the defect. (Note: Rugs and other items must be clean and dry in order to be processed).

Return the package with the same freight forwarder as you recieved the shipment from. Enclose the return slip and state the defect.

If we accept the claim, we reserve the right to attempt to repair the item. If this is not possible we will send you a new product.

For disputes that cannot be solved between ourselves, we recommend that you contact the Swedish National Board for Consumer Complaints (ARN). We always follow the Board's recommendations.

Return address:
Hööks Hästsport AB,
Företagsgatan 58,
SE-501 77 Borås,
Sweden.

VAT no SE556158221301 (111)

In 1931, Oscar Wearn (Bengt Höök's step father) started a small saddlers in Eksjö, Sweden. Bengt Höök bought the company in 1976 and restructured it into its current form. Read more here > (112)

All agreements between customers and Hööks Hästsport AB are entered into through English. (113)

We are also the only Swedish member of the WSD – Worldwide Saddlery Distributors, a global purchasing organisation that provides the opportunity to maintain low prices and high quality! (115)

We reserve the right for local deviations, printing errors and selling out. (117)