We are certified with the most recognized trust mark in the Nordic countries, Trygg e-handel, which is managed by the Swedish Digital Commerce association.
All our parcels are shipped with TNT (or DHL in Germany). The shipping charge is 7,90 € for orders of less than 100 €. We cover the cost of shipping for orders exceeding 100 €.
Hööks is happy to refund any items within 60 days, sale items 14 days. Please contact customer service if you would like to return an item.
Free shipping for order over 100 €
Your hand should fit comfortably between the neck and shoulder areas and the rug. If it's too tight it could cause discomfort and rubbing.
If the rug extends beyond the top of the tail the rug may be too big. If the rug does not reach the top of the tail it may be too small. Examine the neck and shoulder area for fit before making a decision to choose a different size.
Make sure the tail is lifted over the fillet strap and that the strap is securely attached on both sides to prevent the rug from blowing forwards. Where possible pull the tail through the strapping on the inside of the tail flap.
The trigger clips on the V-front closure system should always be closed with the clasp facing inwards.
Belly surcingles should be adjusted to allow a hand width between straps and belly.
When closing the surcingles on a rug, secure the middle one first, then cross over the two outer surcingles.
Horseware® use two or three cross surcingles on all our rugs, except for our coolers and the following products that use three straight surcingles: Rambo® Optimo, Amigo® Bug Buster, Rambo® Sweet-itch Hoody.
Keep in mind that the neck on the Rambo® Wug is a higher fit, so the neck and chest areas will fit more closely.