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All parcels are delivered by Bring or one of their external partners. The shipping charge is 7,90 € for orders of less than 100 €. We cover the cost of shipping for orders exceeding 100 €.
Hööks is happy to refund any items within 60 days, sale items 14 days. Please contact customer service if you would like to return an item.
Free shipping for order over 100 €
When you wash your saddle cloth, it is important that you stretch it while wet in order for it to maintain its shape. This is due to the edge strip, inner and outer shrinking slightly differently during washing.
The size and model of the saddle determine which saddle cloth you should choose. Pony saddle cloths usually fit saddle sizes 14-16.5", while full-size saddle cloths fit sizes 16,5-18,5".
This product can be customised with embroidery.
Read more about embroidery here.
Note that if you order custom embroidery, it will affect the delivery time.
If you order 1-2 custom embroideries, the delivery time will be roughly 1-2 weeks longer.
If you order more than 2 custom embroideries, the delivery time will be roughly 4 weeks longer.
Note! There is no right of exchenge on embroidered items.
If you want to add embroidery to a product when you place an order at hookseurope.com, you must indicate this in the field "Message for customer services" at the checkout.
You must specify which product you want embroidered (if you're ordering more than one product), as well as your chosen position for the embroidery, colours, fonts, etc. (see list below). The price of the embroidery will be added to the total cost of your order. Bear in mind that if you order embroidery, the actual delivery time will differ from the delivery time shown on the order confirmation.
Copy the list below and use it as a template when you fill in your details.
(One embroidery description per ordered item.)
Item number, colour, size: