Purchase information

Background

Hööks Hästsport is the leading company in Scandinavia within its sector. The company sells everything for horses and riders, along with dog products. Products are sold online and through the company's own stores in Sweden, Norway, Denmark and Finland.

You must be 18 years old to place an order at hookseurope.com or over 15 years with parental consent. Credit purchases may only be carried out by persons over 18 years.

Prices

All prices are quoted in EUR. A shipping charge of 7,90 € is payable on orders amounting to less than 100 €, see below for further details.

We do not dispatch orders amounting to less than 50 €. This applies to backorders as well.

Payment

Card payment

When you confirm your order, your details are sent to our partner DIBS Payment Services AB, which checks the validity of the card and secures your payment. We accept VISA and MasterCard. We do not accept American Express or Diners.

When placing an order, the order amount is reserved on your account and cannot then be used to make other purchases. The amount is not charged to your card until your order is sent. If, for example, an item has sold out, the amount will be adjusted. If for some reason we are unable to dispatch your order within the timeframe stipulated by your card issuer, the reserved amount is released. If the card details that were submitted are incorrect, or if there is no reception, we reserve the right to dispatch your order against cash on delivery. In such cases, Brings's cash-on-delivery fee (currently ) will be charged.

Secure payments. DIBS Payment Services are PCI-compliant. DIBS transfers payments using SSL encryption, which is the industry standard for secure card payments and your card number is sent straight to the bank in encrypted form. We do not save/process any card numbers or CVC/CVV numbers in our customer database and store owners do not have access to your card information or your bank account.

Delivery and shipping

All our parcels are shipped with TNT (or DHL in Germany). The shipping charge is 7,90 € for orders of less than 100 €. We cover the cost of shipping for orders exceeding 100 €.

Delivery via TNT – shipping charge 7,90 € (free for orders over 100 €)

All our parcels are shipped with TNT (or DHL in Germany). We will pack and dispatch your parcel within 1-3 weekdays. Se the list below for number of days estimated for transportation. You can always track your shipment on the website of TNT (or DHL for Germany) by using the parcel id (this will be shown if you log in on "My Pages").

Delivery times

If the item you have ordered is in stock we normally dispatch it within 1-2 working days. Delivery may take a little longer during peak seasons (January–February and July–August). TNT´s/DHL´s delivery times are in addition to this and depend on your location. We will contact you immediately if the estimated delivery time is delayed and give you information about the delay and a new delivery date.

H = Home delivery
P = For you to pick up at local service station
CountryDaysService
Austria4H
Belgium3H
Britain4-6H
Bulgaria4-5H
Croatia4H
Cyprus4H
Czech Republic4H
Estonia4P
France4-5H
Germany3-4H
Greece4-6H
Hungary4H
Ireland4H
Italy4-6H
Latvia4P
Lithuania4P
Luxembourg3H
Malta4H
Netherlands3H
Poland4P
Portugal5-6H
Romania5-7H
Slovakia4H
Slovenia4H
Spain4-5H

Part deliveries

If an item is temporarily out of stock and this results in your order being divided up into several deliveries, we will monitor the order for you and deliver the order at a later date with no additional shipping/service charge (applies to goods with a value exceeding 50 €). If you do not wish to wait you can of course cancel the order.

Backorders worth less than 50 € are not dispatched but will instead be removed from your order, in which case the reserved amount on your payment card for this product will be released.

Transport insurance

All items that are sent to you have transport insurance. If you discover that an item is damaged you need to inform Hööks within a reasonable period of time. To simplify the process, we recommend that you use the damage form that is printed on the reverse side of the invoice. For deliveries from us, we will cover the transport risk. You cover the transport risk for any returns.

Order confirmation

When you shop at www.hooks.se you will initially receive a preliminary order confirmation. You will be sent a final order confirmation via e-mail once your order has been processed and entered into our order management system.

You can view current and any previous orders by creating an account on My Pages. You can also search for your parcels via parcel ID.

Exchanges and returns – 60-day money back guarantee

Hööks is happy to refund any items within 60 days (calculated from the date you receive your ordered goods), provided they are returned in the same state and quantity in which you received them, and a valid receipt is presented. For sale items you have a 14-day right of exchange/return. Keep in mind that for the returned products are to be considered as unused, these must be clean and dry. When used goods are returned, we will make an value evaluation of the goods. You will then get the money back for the goods minus the value of the deduction. The value deduction can extend up to 100% in case the products can not be sold again.

At this time, Hööks does not offer exchanges. To obtain your product in another colour or size, you must return the garment and order the new item through hookseurope.com.

If you wish to return any item/s you may send the package, using a postal service of your choice, to the address below. The customer is responsible for paying the return costs. All of our products can be sent with postal service.

Hööks Hästsport AB Företagsgatan 58 SE-501 77 Borås Sweden

Once we have received and registered your returned item/s in their original condition, we will refund the sum of the purchase into your account. It can take up to 14 days from the time you send your return until the refund shows up on your account.

Please note: The right of return does not apply to embroidered items, printed prize rosettes and books.

For purchases of sealed products (e.g. videos, computer games), the money back guarantee is annulled once the seal is broken.

Complaints

If you wish to claim a refund on an item, you should first contact the store from which you purchased the item. If you made the purchase online or via customer services, contact customer services on +46 33 20 51 40.

You are entitled to claim a refund on a damaged or faulty item within 3 years, provided that the item was faulty at the time of delivery and you have enclosed the receipt of the item. We encourage customers to request a refund as soon as the fault is detected. 2 months are always considered as a reasonable time of notification. NB! Rugs and other articles must be clean and dry for a refund to be processed.

If we approve the claim, we reserve the right to first repair the item. If this is not possible, we will replace the item. Should the item be out of stock we will refund the purchase price and any shipping fees that you incurred in connection with the refund within 14 days.

As a consumer, you always have the right to contact Hööks Hästsport AB directly for assistance with complaints, returns or any other issues regarding your purchase or order.

You can find more information on your consumer rights at www.konsumentverket.se.

As a consumer, you also have the right to apply to the Swedish National Board for Consumer Disputes (ARN) to have disputes resolved outside court. For more information, visit www.arn.se.

Postal address of ARN: Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm.

Hööks Hästsport AB will participate in any alternative dispute procedure carried out via ARN, and will follow ARN's recommendations.

For alternative dispute resolution online in the event of international purchases, also refer to European Commission online dispute resolution platform, http://ec.europa.eu/odr. You can also get more information from Konsument Europa, part of the Swedish Consumer Agency, www.konsumenteuropa.se.

Returns address: Hööks Hästsport AB: Företagsgatan 58 : SE-501 77 Borås: Sweden

VAT no:SE556158221301

Swedish Personal Data Act

We register your personal data so that we can deliver your goods to you. The personal data is registered with Hööks Hästsport AB. When personal data is collected via our website, we guarantee that it is always done with your consent, so that you are informed about precisely what information has been collected and why. We do not save or send customer details in encrypted form.

Data that is submitted via www.hooks.se is not forwarded or sold on in any way to third parties.

As a registered customer of Hööks Hästsport AB you are at all times entitled to raise objections to registration and you have the right to know what details have been registered about you. You have these rights in accordance with the Swedish Personal Data Act and any questions relating to this should be directed to Hööks Hästsport AB via e-mail:

info@hooks.se

Agreements

All agreements between customers and Hööks Hästsport AB are entered into in Swedish.