We are certified with the most recognized trust mark in the Nordic countries, Trygg e-handel, which is managed by the Swedish Digital Commerce association.
All our parcels are shipped with TNT (or DHL in Germany). The shipping charge is 7,90 € for orders of less than 100 €. We cover the cost of shipping for orders exceeding 100 €.
Hööks is happy to refund any items within 60 days, sale items 14 days. Please contact customer service if you would like to return an item.
Free shipping for order over 100 €
When you confirm your order, your details are sent to our partner DIBS Payment Services AB, which checks the validity of the card and secures your payment. We accept VISA and MasterCard. We do not accept American Express or Diners.
When placing an order, the order amount is reserved on your account and cannot then be used to make other purchases. The amount is not charged to your card until your order is sent. If, for example, an item has sold out, the amount will be adjusted. If for some reason we are unable to dispatch your order within the timeframe stipulated by your card issuer, the reserved amount is released. If the card details that were submitted are incorrect, or if there is no reception, we reserve the right to dispatch your order against cash on delivery. In such cases, Brings's cash-on-delivery fee (currently ) will be charged.
Secure payments. DIBS Payment Services are PCI-compliant. DIBS transfers payments using SSL encryption, which is the industry standard for secure card payments and your card number is sent straight to the bank in encrypted form. We do not save/process any card numbers or CVC/CVV numbers in our customer database and store owners do not have access to your card information or your bank account.
For more information, please read our Purchase information.