We are certified with the most recognized trust mark in the Nordic countries, Trygg e-handel, which is managed by the Swedish Digital Commerce association.
All our parcels are shipped with TNT (or DHL in Germany). The shipping charge is 7,90 € for orders of less than 100 €. We cover the cost of shipping for orders exceeding 100 €.
Hööks is happy to refund any items within 60 days, sale items 14 days. Please contact customer service if you would like to return an item.
Free shipping for order over 100 €
For the body protector to work optimally, it's important that it fits you and your body; it cannot be too large. When you test your protector, it is best if you wear a thin jumper so that the protector gets as close to the body as possible. The protector must cover the breast bone and collar bones, with the front section extending two to three centimetres below the lowest rib, about two finger widths. It should not restrict you from bending over. The back section must cover everything from the atlas vertebra down to the caudal vertebra. Try sitting in the saddle before you decide on a protector. It is important that the protector is not too long so that it catches and rides up when you sit in the saddle. This will make it uncomfortable and unsafe to ride with.
Some protectors have markings that indicate when they are not fitting correctly. These can be coloured Velcro fastenings or seams that should not be visible when the protector is fitting properly and correctly adjusted. If the markings can be seen, the protector is the wrong size. Bear in mind that an ill-fitting protector offers less protection and can even have an opposite effect.The body protector should be stored at a constant temperature, hung on a hanger to ensure it has as long a life as possible.